Disputes cannot be opened for pending transactions. When filing a dispute, you must wait until the transaction has been posted to your account before you may open a dispute claim. Once you’ve completed these steps, you will then be transferred to an agent who can assist with your dispute.Select option 6 (new or existing disputes).Enter your Card Number and PIN (Card must be activated).Select option 1 for Activation, Customer Service, Main Menu.Select language preference option 1 for English or option 2 for Spanish.Please follow the steps below to open a Merchant Dispute OR Unauthorized Fraud claim for your Card. Please see your Cardholder Agreement and Fee Schedule online at for more information.Ī: Disputes can be filed by calling 1.800.240.0223. Once authenticated by the IVRU, follow the prompts to set up your destination bank account prior to completing your ACH transfer.ĪCH Transfer to Domestic Bank Limits Apply: $600 per transaction.Call 1-80 and follow the prompts to authenticate with the Interactive Voice Response Unit (IVRU).Click the top left menu and click “Send Money to an External Bank Account” under Move Money Out.Download the Money Network Mobile App³ and register for mobile access by clicking “New User?” Follow the steps to create your User ID and Password.Transfer funds using the Money Network Mobile App Transfers typically post to your bank account in 2-3 business days.Follow the steps to set up your destination bank account prior to completing your ACH transfer.Select “Transfers in U.S.” under Money Out. ![]() Follow the steps to create your User ID and Password. Register for online access by going to and click on “Login” and “Register Now”.Be sure you have activated your MCTR Card before attempting to transfer funds.You will need the Routing and Account number for your bank account to complete the transfer. If you request to withdraw more than the available balance on your Card, your transaction will be declined.Ī: There are multiple ways to transfer the funds² from your MCTR Card to an existing domestic bank account at no cost to you. Please see your Cardholder Agreement and Fee Schedule online at for more information. You will need your 4-digit PIN and may be asked for an additional form of IDīank/Teller Over-the-Counter Withdrawal Limits Apply: $600 per transaction (bank limit may be lower).Ask the teller for the amount you would like to withdraw.Know your balance beforehand – the teller cannot tell how much money you have on your Card.You can visit any bank or credit union branch that features a Visa logo to withdraw cash for a fee². Cash from a bank or credit union teller:.Cash back from participating merchants:Ī convenient way to get cash back with your Card is at the places you already shop, like grocery and convenience stores.Īvailability, limits, and fees² may vary based on merchant practice.To find surcharge-free in-network ATMs, use our ATM Locator found at or in the Money Network® Mobile App.³ĪTM Withdrawal Limits Apply: $600 per transaction (ATM operator limits may be lower). There’s no fee to withdraw cash at in-network ATMs that carry the Allpoint or MoneyPass® brands, but fees may apply if you use an out-of-network ATM.Additional resources on fraud and skimming can be found here:Ī: There are multiple ways you can access cash using your Card (please note that limits may apply to the amount of cash you are able to withdraw at merchants and ATMs):. ![]() Be on the alert for schemes and fraud (neither Money Network nor a bank will ever ask you for your password, PIN or full Social Security Number).Keep your device and Mobile App 3 updated.Promptly report a lost or stolen Card by calling 1.800.240.0223. ![]()
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